Licensed and insured roofersEvery roofer we send is licensed and insured in Florida
Written estimate firstYou see the price before work starts
Roofs in Milton do not fail on a schedule. They fail at two in the morning during a summer storm, on a holiday weekend, or the day after a tropical system crosses the county. Most roofing offices are closed then. Zana Roofers exists for exactly those moments: when you call (773) 207-0769, a person answers, every hour of every day.
Why a 24/7 roofing line in Milton
Santa Rosa County learns the same lesson every few years. Ivan in 2004 and Dennis in 2005 sent thousands of homeowners looking for a roofer at once, and after Hurricane Sally in 2020 the county handed out about 8,500 tarps. Between the big storms come the ordinary ones: an afternoon squall that lifts a row of shingles, a pine limb that comes down at night, a pipe boot that finally splits during the wettest week of August. Most local roofing offices keep business hours, and an answering machine does not stop water coming through a ceiling.
Zana Roofers was set up to close that gap for Milton and the towns around it: one number that a person answers at any hour, and a licensed, insured local roofer sent out, whether the job is a midnight tarp or a roof replacement planned for spring.
Who does the work
Zana Roofers connects you with independent licensed roofing contractors who perform the work. Every roofer we send is licensed and insured in Florida. We do not put a crew of our own on your roof, and we do not claim a contractor license of our own. What we do is answer, understand the problem, and get the right local roofer to your door, then stay reachable if you have a question afterward.
The roofer who comes out gives you the price in writing, signs the contract with you, pulls the permit if the job needs one and stands behind their own work under the terms they put in writing. Ask them about workmanship and manufacturer warranties before you sign; the terms vary from roofer to roofer.
The roofer walks you through the written estimate before any work starts.
How dispatch works
Step 1
You call, a person answers
Any hour, any day. We ask what you are seeing, where the house is, what kind of roof it is and whether water is coming in now.
Step 2
We send a roofer
We match the job to an available independent roofer who is licensed and insured in Florida and works that part of Santa Rosa County, then tell you when to expect them.
Step 3
Inspection and a written price
The roofer looks at the roof and attic, takes photos and gives you a written estimate. Nothing starts until you approve it.
Step 4
The work, then the proof
The roofer does the job, pulls any permit it needs and shows you photos of the finished work. The contract for the work is between you and that roofer.
Who you talk to, and who comes out
On the phone: a person, not a menu. They ask the questions a roofer needs answered before driving out: where the house is, what kind of roof it has, where the water is showing up, whether it is still coming in, and whether anything is unsafe, such as a sagging ceiling or a line down. Those details go to the roofer before the visit, so you do not have to repeat the story at the door.
At the house: an independent roofing contractor who works Santa Rosa County, licensed and insured in Florida. Depending on the job that might be the roofer you would find on your own, with one difference: you reached them with one call, at whatever hour the roof failed.
The standards every roofer we send meets
Holds an active Florida roofing license you can verify on the DBPR site, and carries liability insurance and workers' compensation or a valid exemption.
Inspects before quoting and gives you the price in writing before any work starts, including how hidden damage like soft decking will be priced.
Photographs the problem and the finished work, so you can see what you paid for.
Pulls the permit when the job needs one: every reroof, and repairs large enough to require it under Santa Rosa County or City of Gulf Breeze rules.
Tells you the truth about repair versus replacement, with evidence, and never offers to cover your deductible.
What 24/7 means, honestly
The phone is answered around the clock. That does not mean a roofer can safely climb a wet roof in lightning at midnight. During a storm or after dark, the first visit is usually a tarp or temporary dry-in to stop the water, and the permanent repair is scheduled once it is safe. After a major storm, every roofer in Santa Rosa County is busy, so we tell you the realistic timing instead of a promise nobody can keep. See emergency roof repair for how that works.
Check any Florida roofer's license yourself
Florida licenses roofing contractors through the Department of Business and Professional Regulation (DBPR). A certified roofing contractor holds a license number that starts with CCC; a registered roofer can only work in the local areas where they are registered. Before any work starts, ask the roofer for their license number and look it up:
Search by the license number, or by the business or person's name.
Confirm the license is current and active, and that the name matches the contract you are about to sign.
Ask for a certificate of insurance (general liability, and workers' compensation or a valid exemption).
That check takes five minutes and is the best protection against storm chasers, who show up after big hurricanes with out-of-state plates and no Florida license. More on that on the storm damage roof repair page.
Where we cover
Milton and the communities within about 35 minutes of it, all in Santa Rosa County: East Milton, Bagdad, Pace, Navarre and Gulf Breeze, plus smaller places such as Pea Ridge, Floridatown and Point Baker. The full list, with drive times, is on the service areas page.
What we will never do
Offer anything of value in exchange for a roof inspection or an insurance claim.
Offer to pay, waive or rebate your insurance deductible. In Florida that is a felony.
Tell you a roof needs replacing without photos that show why.
Start work before you have approved a written price.
Questions about how Zana Roofers works
Is Zana Roofers a roofing contractor?
No. Zana Roofers answers the phone and sends an independent roofing contractor who is licensed and insured in Florida. That roofer inspects the roof, gives you the written price, signs the contract with you, pulls any permit and does the work. You can look up the roofer's license on the DBPR license search before anything starts.
How do you decide which roofer to send?
By what the job needs and who can get there. We send the nearest available roofer who is licensed and insured in Florida and handles that kind of work, whether that is a tarp at night, a metal roof, an old frame house in Bagdad or a full replacement. You hear what to expect for timing before you hang up.
Who do I pay for the roof work?
You pay the roofer who does the work, under the written estimate and contract you sign with them. Read it before signing: the price, the scope, payment timing, how hidden damage is handled and the warranty terms. Nothing should start until you have approved that written price.
What if I have a question or a problem after the job?
Call the same number, any hour. We help you reach the roofer who did the work and get your question in front of them. The workmanship warranty belongs to that roofer, so keep the contract, the invoice, any permit record and the photos together; they are what a warranty claim is based on.
Zana Roofers · Serving Milton, FL 32570 and nearby areas · Open 24 hours, 7 days a week
